Where We Ship: We currently offer shipping only within the United States. International shipping is not available at this time. We do not deliver to P.O. Box addresses.

Handling Time: Orders are processed within 2-3 business days (Monday - Friday). This lead time is required to complete final production steps prior to shipment.

Transit Time & Shipping Cost: Shipping is free on all orders. Once your order has shipped, delivery typically takes 5-10 business days (Monday - Friday). Please note that our standard shipping excludes residential delivery and liftgate service.

Total Estimated Delivery Time: 7-13 Business Days

Note: All shipping and transit times are estimated. We work diligently to expedite orders, but factors outside our control (like severe weather or freight carrier delays) may impact delivery dates.

We will send tracking information by email the same day the shipping tracking number is created/available.

If you have any shipping questions, feel free to ask us on the chat or by email at support@proforklifts.com.

Please refer to our policy pages:

Shipping Policy: https://proforklifts.com/policies/shipping-policy

Return and Refund Policy: https://proforklifts.com/policies/refund-policy

Contact Information

If you have any questions or require assistance with your shipment, our team is here to help!

Business name: Pro Forklifts

Phone: +1 (916) 619-3056

Email: support@proforklifts.com

Customer Service Hours: Mon-Fri, 9AM - 6PM PST

Returns & Refunds

We offer a 30-day return policy from the date of delivery. To qualify, items must be unused, in their original condition, and in the original packaging.

• Restocking Fee: A 15% restocking fee applies to all eligible returns.

• Custom Orders: Sales are final on all custom-built or made-to-order equipment.

• Shipping Costs: Customers are responsible for all return shipping costs and any original shipping fees incurred.

• Refund Timeline: Once inspected, refunds are processed within 7–15 business days.

Cancellations

Orders may be canceled free of charge provided the item has not yet shipped. Once an item has left the warehouse, our standard return policy and restocking fees apply.

Damages & Claims

Due to the nature of heavy equipment, you must inspect your package at the time of delivery.

• Visible Damage: You must note any damage on the delivery receipt (POD) before signing.

• Report Fast: Email photos/videos of damage to support@proforklifts.com within 24 hours.

How to Start a Return

Please email support@proforklifts.com with your order number. Do not ship items back without prior approval, as return addresses vary by manufacturer.

Please refer to our full policy pages:

Shipping Policy: https://proforklifts.com/policies/shipping-policy

Return and Refund Policy: https://proforklifts.com/policies/refund-policy

Contact Information

If you have any questions or require assistance with your shipment, our team is here to help!

Business name: Pro Forklifts

Phone: +1 (916) 619-3056

Email: support@proforklifts.com

Customer Service Hours: Mon-Fri, 9AM - 6PM PST