30-Day Return Policy:
At Pro Forklifts, we accept returns within 30 days from the date of delivery. If more than 30 days have passed since your purchase, we are unfortunately unable to offer a refund or accept a return. However, in instances where a delay or error was caused by Pro Forklifts, the return period may be extended at our discretion, based on the specific circumstances.
To qualify for a return, the item must be unused, in its original condition, and in its original packaging.
Return Instructions:
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Contact Us: To begin your return, please email us at support@proforklifts.com with the subject line: "Return, Order # [Your Order Number]". In the body of the email, briefly explain the reason for your return.
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Return Approval: Once your return is approved, we will provide further instructions and a return address to avoid unnecessary fees.
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Repackaging the Item: Please pack the item in the original packaging and include any accessories that came with it.
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Return Shipping: You are responsible for the cost of return shipping. We recommend using a shipping service with tracking to ensure your items are returned successfully.
Refund Timeline:
Once your item is received and inspected, we will email you with a confirmation for approval or rejection of your refund. Refunds have a processing time of 7-15 business days and are reflected in your original payment method.
Non-Refundable Items:
Items that are custom made or opened/used are not eligible for refunds.
Order Cancellation:
Orders are typically processed within 2-3 business days after purchase. You may cancel your order within 3 days of purchase at no charge. If you decide to cancel after 3 days or after the item has been shipped, you will be responsible for return shipping costs, and a 15% refund fee will apply.
Damaged Items or Faulty Products:
Customers must notify Pro Forklifts immediately upon discovering any freight damage. All visible damage must be clearly noted on the Proof of Delivery (POD) at the time of receipt. Customers are also required to provide clear photographic or video evidence of the damage or defect, including images of the packaging—especially if it shows any visible damage.
Failure to follow these procedures will result in the denial of any return, exchange, parts replacement, or repair requests.
Minor Damage
In cases of minor damage or partial defects upon delivery, Pro Forklifts will arrange for the repair or replacement of the affected part as appropriate.
Restocking Fee
A 15% restocking fee will apply to all returned items that successfully pass inspection and satisfy the established return eligibility criteria. This fee offsets the costs associated with product inspection, refurbishment, and reintegration into inventory.
If you have any questions or concerns, please contact us!
Contact Information
Business Name: Pro Forklifts
Phone: (916) 619-3056
Email: support@proforklifts.com
Customer Service Hours: Mon-Fri, 9AM - 6PM PST