At Pro Forklifts, we’re committed to offering a flexible and customer-friendly return policy. Orders can be canceled at no cost any time before shipment (some exclusions apply for custom orders; see details below).
If you have any questions, feel free to email support@proforklifts.com or call us at (916) 619-3056
All return requests must be submitted within 30 days of the delivery date. Returns initiated after this 30-day period will not be accepted. Please note that a minimum restocking fee of 15% will apply to all approved returns.
Cancellations (Prior to Shipment)
If you wish to cancel your order, you must contact us within 12 hours of placing it. Email support@proforklifts.com or call us at (916) 619-3056.
If more than 12 hours have passed, your order may already be in processing or shipped. In this case, you’ll need to wait for the item to arrive and initiate a return. Once we receive and approve the returned item, a refund will be issued (minus a 3% credit card processing fee if applicable).
Return Instructions:
-
To begin your return, please email us at support@proforklifts.com with the subject line: "Return, Order # [Your Order Number]". In the body of the email, briefly explain the reason for your return.
-
Be sure to include details about why you're initiating the return. If the issue was caused by us—such as receiving a damaged or incorrect item—please notify us as soon as possible so we can make it right. (See our full return policy below for more information.)
-
When repackaging your item, ensure it is unused, in its original condition, and has not been opened from its sealed plastic packaging. Items returned with signs of wear, use, or tampering may be subject to a minimum restocking fee of 15% of the original order amount. (Evidence will be documented.)
-
If requested, please be prepared to provide photographic evidence of the item(s). We may ask for 3-5 clear images that show the damage or issue to better assess the situation.
-
Customers are responsible for all return shipping costs, even if free shipping was selected at checkout. The only exceptions are cases where the item arrived damaged or if there was an error on our part. In such cases, we’ll contact you via email with further instructions. You may either:
-
Request a return shipping label from us (the cost of which will be deducted from your refund), or
-
Ship the item back yourself. Once the return is received and approved, your refund will be issued to your original payment method.
-
-
If you need further assistance or have any questions, feel free to contact us at support@proforklifts.com or call us at (916) 619-3056.
Returns
Our return policy is valid for 30 days from the date of delivery. If more than 30 days have passed since your purchase, we are unfortunately unable to offer a refund or accept a return. However, in cases where delays were caused by us or there was an error on our part, we may extend the return window based on the specific circumstances. In such instances, we’ll communicate with you directly via email to ensure full transparency and support.
To be eligible for a return, the item must be in its original condition and packaging, unless otherwise specified. This means the product should:
-
Be unused and unopened (including individual plastic wrapping)
-
Show no signs of wear, damage, or tampering
-
Be free from odors, or any other alterations
If the returned item does not meet these conditions, a minimum restocking fee of 15% may be applied. Documentation will be provided to you if these conditions are not met.
Other Return Scenarios:
Exchanges
If you'd like to exchange an item, the fastest method is to return the item you received and place a new order for the replacement item. Once your return is received and approved, your refund will be issued to your original payment method.
Returns typically take 5-10 business days to reach us. To expedite the process, you may email us at support@proforklifts.com and let us know your intent to exchange. We’ll respond within 1-2 business days. If you're able to provide a return tracking number, we can verify the return and issue your refund earlier—before the return physically arrives.
Once your refund is processed, please allow 3-7 business days for your bank or card issuer to post the funds.
Damaged Items or Faulty Products
If your item arrives damaged or defective, please contact us immediately at support@proforklifts.com. Be prepared to submit 3-5 photos or a short video clearly showing the damage or defect. Once the evidence is reviewed (usually within 1-2 days), we’ll ship a replacement.
Shipping typically takes 5-10 business days, depending on your location. In some cases, we may ask for the faulty item to be returned. If so, we will provide a prepaid return label at no cost to you.
Warranty
Warranty terms are determined by the product manufacturer—please refer to the item’s product page. Warranty coverage applies to issues arising from use over time. Damages reported after 30 days are not considered warranty claims if the issue was present upon delivery.
Wrong Item Received
If you receive the incorrect item, do not open or use it. Contact us at support@proforklifts.com and provide photos if requested. We typically respond within 1-2 days.
Once confirmed, we’ll send a prepaid return label and ship the correct item within 1-2 business days. Shipping times for replacements are generally 5-10 business days.
Missing Packages
If your tracking number shows the package was delivered, but you haven’t received it:
-
First, check with neighbors or around your property.
-
Review emails from support@proforklifts.com (including spam/junk folders) for any shipping delay updates.
If it’s been more than 10 business days since your tracking status changed and you still haven’t received the package, email us. We’ll investigate and, if necessary, offer a one-time replacement at no cost. However, if we detect repeated suspicious activity, we reserve the right to deny future claims.
If tracking shows “Delivered” but the zip code does not match your address, we will send a replacement or issue a full refund—your choice.
Change of Mind
If you decide you no longer want your item, please refrain from opening or using the product. To be eligible for a refund, the item must remain unused, unopened, and in original condition and packaging (see our full return conditions above).
The fastest way to proceed is to return the item and place a new order for what you'd like instead. Once we receive and approve your return, your refund will be issued to your original payment method.
Refunds are typically processed within 1-2 business days of return approval and may take 3-7 business days to appear in your account. Please note: a 3% credit card processing fee will be deducted from your refund (this only applies if payment was made by card).
BOGO Promotions
For Buy One Get One promotions, both items must be returned for a full refund. If only one item is returned, a replacement or store credit will be issued for the standalone value of that product. If the order has already shipped, the buyer is responsible for return shipping and any applicable restocking fees per manufacturer guidelines. Refunds will be credited to the original payment method.
Individual return and refund policies may vary by manufacturer. Please check the product page or contact support@proforklifts.com for more details.
Chargebacks
Our team is here to support you. We've designed our policies to be fair and transparent, and we are always available to help resolve any concerns. We value your trust and partnership.
Filing a fraudulent chargeback may result in legal consequences. If there is an issue with your order, please contact us directly. We're happy to assist and ensure the best resolution possible. Thanks for choosing Pro Forklifts!
For assistance, email support@proforklifts.com.
By using this website, you agree to these terms. If you do not agree, please do not use the site.
Refund Timeline
Refunds typically take 7-15 business days to be fully processed and reflected in your original payment method.
Here’s a breakdown of the timeline:
-
Return Transit Time: It usually takes 5-10 business days for your returned item to reach us.
-
Processing Time: Once we receive your return, please allow 1 business day for inspection and approval.
-
Refund Notification: After approval, your refund will be issued automatically to your original payment method, and you’ll receive an email confirmation with the refund details.
Please note that your bank or credit card provider may take an additional 5-7 business days to process and post the refund to your account.
If you have any questions or concerns, please contact us!
Contact Information
Business Name: Pro Forklifts
Phone: (916) 619-3056
Email: support@proforklifts.com
Customer Service Hours: Mon-Fri, 9AM - 6PM PST