Order Confirmation
Once you place your order, you’ll receive a confirmation email immediately. This confirms that your order has been successfully submitted and that your credit card has been pre-authorized. We’ll then contact our suppliers to verify that the item is in stock and ready for shipment. If an item is backordered or unavailable, the authorization will be canceled and we’ll notify you via email. If everything is available and can be shipped within 2-3 business days, we’ll proceed with charging your card and processing the order.
Order Shipping
Once your order is confirmed and ready for shipment, it typically takes 2-3 business days to be processed. After your order is processed, delivery typically takes 5-10 business days to reach you. You’ll receive an email with tracking details within 24 hours of your order leaving the warehouse. If you haven’t received tracking information within 6 business days, please contact us at support@proforklifts.com for an update.
We currently only ship to the contiguous United States (lower 48). (Some exceptions may apply—if our checkout system accepts your address, your order will be fulfilled. Select items are also available in Canada.)
Please note that we do not deliver to P.O. Box addresses. If a P.O. Box is provided at checkout, we’ll reach out—typically within 24 hours—to request an alternate physical address. If a suitable address isn’t available, the order may be canceled and fully refunded to your original payment method.
All products ship from within the United States, directly from our U.S.-based warehouses and manufacturers. Depending on the size and weight of your order, shipments will be handled by carriers such as UPS, USPS, FedEx, or a freight service for oversized items.
Address Changes
If you need to update your shipping address after your order has been processed or shipped, we’ll make every effort to accommodate the request. Please note this may cause delivery delays. Any additional costs charged by freight carriers due to address changes will be the responsibility of the customer. No exceptions.
Estimated Delivery Times
All delivery timeframes are estimates and not guaranteed. We work closely with our vendors to ensure timely fulfillment. However, if an order is canceled due to delays, the customer will be responsible for any applicable shipping fees, storage charges, and related costs. Unauthorized chargebacks due to shipment delays may be considered fraudulent and could result in legal action. No exceptions.
Shipping Methods
Shipping is free on most orders. However, please refer to the product page for the most accurate shipping rates and lead time information for each item.
Checking The Status of Your Order
You can view your tracking information using the tracking number sent to your email. It typically takes 1-2 days for your tracking to update in the system after it has been shipped. If you cannot see your tracking information and want more information on your order, please contact us at support@proforklifts.com.
Damaged Items or Faulty Products
If your item arrives damaged or defective, please contact us immediately at support@proforklifts.com. Be prepared to submit 3-5 photos or a short video clearly showing the damage or defect. Once the evidence is reviewed (usually within 1-2 days), we'll ship a replacement.
Shipping typically takes 5-10 business days, depending on your location. In some cases, we may ask for the faulty item to be returned. If so, we will provide a prepaid return label at no cost to you.
Missing Packages
If your tracking number shows the package was delivered, but you haven’t received it:
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First, check with neighbors or around your property.
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Review emails from support@proforklifts.com (including spam/junk folders) for any shipping delay updates.
If it’s been more than 10 business days since your tracking status changed and you still haven’t received the package, email us. We’ll investigate and, if necessary, offer a one-time replacement at no cost. However, if we detect repeated suspicious activity, we reserve the right to deny future claims.
If tracking shows “Delivered” but the zip code does not match your address, we will send a replacement or issue a full refund—your choice.
By using this website, you agree to the terms listed above. If you do not agree, please do not use the site.
Contact Information
Business Name: Pro Forklifts
Phone: (916) 619-3056
Email: support@proforklifts.com
Customer Service Hours: Mon-Fri, 9AM - 6PM PST